Answers to frequently asked questions. Our COVID Safe Winter Operations Plan for 20/21 can be found here. If you can’t find the answer you are looking for, please contact us at 505.982.4429 or email email@example.com
Winter 20/21: Are you planning on opening for the 20/21 winter season?
We are planning on opening. Tentative opening date is November 26.
Winter 20/21: Will Season Passes (like the Gold Pass, Platinum Pass etc) be on sale this season?
The OnePass and OnePass Max this season replaced all Season Passes for the 20/21 winter season and is now sold out. We will also be offering the Peak Plus Card.
Winter 20/21: Can I upgrade my OnePass to the OnePass Max?
All of the OnePass and OnePass Max sold out, so there will be no upgrades at this time.
Winter 20/21: What is the difference between the OnePass, OnePass Max and OnePass Weekday Only?
The OnePass includes weekends (except the weekend days in the 10 blackout days), the OnePass Max has no blackout days, the OnePass Weekday Only is weekday only (also has the 10 blackout days). The OnePass Weekday Only option has a lower daily reservation cost.
Winter 20/21: How does the reservation system work?
You will be able to reserve up to 3 days with the OnePass at a time, and 5 days with the OnePass Max. You will reserve your days online ahead of time or on the day if space is available. You will be able to reserve any day of the season (when your Pass is valid) and change as you wish. You can change or cancel (for 100% refund) your reservation up to 48 hours in advance of the day you are planning to ski. Within 48 hours of your reserved day there will be 0% refund.
Winter 20/21: How do I know that there will be space on the mountain?
When you go to reserve a day(s) online you will see days that have availability.
Winter 20/21: When will I be able to start reserving days?
We will open up our online reservation system when we announce our opening date. Tentative opening date is November 26, 2020.
Winter 20/21: Will lift tickets be available for purchase even if I don’t have a OnePass?
Individual day lift tickets will be available for purchase without a OnePass this winter.
General: Are you open Christmas Day and New Years Day?
Yes, once we open for the season we are open every day until our tentative closing date.
General: What should I wear?
We recommend that you wear layers. First layer next to your skin should be something that wicks moisture. Next layer a fleece or sweater. Outside layer something that is wind and waterproof.
General: Do you rent goggles and gloves?
We do not rent goggles or gloves, but our Sports Shop has a wide selection of both for purchase.
General: Can we ride the chair up and back down?
Once we open for the ski season you must have equipment on to ride the chair. Walkers are allowed only during the fall.
General: When do half day lift tickets start/end?
AM Half Day: 9:00pm - 12:30pm, PM Half Day: 12:30pm - 4:00pm. (Spring Hours AM Half Day: 9:30pm - 1:00pm, PM Half Day: 1:00pm - 4:30pm). Half day tickets will only be available weekdays for the 20/21 winter season.
General: Can I bring my own food?
Yes you can. We also have food available to purchase at both La Casa Lodge and Totemoff’s.
General: Is there WiFi available?
We have WiFi throughout La Casa Lodge.
General: Do I have to pay for parking?
Not at Ski Santa Fe!
General: Will it be snowing on Christmas Eve?
We sure hope so! We do not control the weather though.
General: Do you have sledding or tubing?
We do not have a sledding area at Ski Santa Fe.
General: How do I find bus information?
The Mountain Trail Bus to Ski Santa Fe runs every day, you can find the timetable on our Getting Here page.
General: What is your uphill policy?
We welcome Uphill Skiers and Snowboarders, please adhere to the Uphill Responsibility Code that can be found on our Tips & Safety page.
Rentals: Do you have season long rentals?
We do not offer season long rentals, we do offer rentals for our Multi Day programs.
Rentals: Can we get our rental equipment the day before?
Yes. You can pick up your rental equipment the day before between 2pm and 3pm only.
Snow Sports School: What Time should I arrive?
We recommend arriving at the mountain as early as possible, Especially during Holidays. Allow yourself plenty of extra time for your drive if road conditions are not perfect.
Snow Sports School: Where should I go?
If you are renting equipment, start at the rental shop to get your equipment first. After you have your equipment, follow the signs to the Snow Sports Ticket office.
Snow Sports School: Do I need a reservation?
Group lessons are sold the day of on a first come first serve basis. Reservations are required for private lessons and chipmunk corner, but we can often accommodate the day of as well.
Snow Sports School: What should I wear?
We recommend wearing waterproof pants, waterproof gloves, appropriate layering for the conditions, eye protection, sunscreen, and long socks. Try to avoid cotton if possible.
Snow Sports School: What ages can take a group lesson?
The minimum age for group lessons at the adult Snow Sports School is 10. We can accommodate children 3 years and older in a private lesson. Chipmunk corner will accept ages 4 through 11.
Snow Sports School: What is the policy on tipping my instructor?
There is no Policy on tipping, however, if you feel your instructor has met or exceeded expectations, gratuity is accepted.
Snow Sports School: Can we all be in the same lesson?
In general, a whole family can take a lesson together, as long as the whole family is on the same type of equipment. However, it is often recommended to split lessons based on abilities and age.
Snow Sports School: How many people are in a group lesson?
On skis, Group lessons can range anywhere from 1 to 12 people. The average size being around 6. On a Snowboard, Group lessons can be anywhere from 1 to 8 people. The Average size being 5.
Snow Sports School: What if I'm the only one in my group lesson?
Generally this means you will receive one on one instruction for an hour per session.
Chipmunk Corner: Where do we get our child’s rental equipment?
Chipmunk Corner provides rental equipment for our students (if complete package is purchased).
Chipmunk Corner: What does my child need to bring/wear?
Dress warmly and in layers. Label everything. Waterproof gloves, jacket and pants. Eyewear - googles are best. Wear only one pair of warm socks. One pair of extra socks for wet/cold feet. sunscreen (below eyes only).
Chipmunk Corner: How can I prepare my child to have fun-filled day at Chipmunk Corner?
Children should be well-rested for a full day of effort. An extra day for acclimation to our elevation is best. Eat a substantial breakfast. Drink lots of water. Inform staff of any medical or special needs your child requires.
Chipmunk Corner: What is your process for setting up classes?
Classes are designed with your child’s age and skill level in mind. We reserve the right to move students accordingly.
Chipmunk Corner: What type of lunch/snacks are provided?
We are a nut-free facility, lunch options are peanut, dairy and gluten-free, other special diets may require parents send a lunch.
Chipmunk Corner: What happens if my child becomes ill or refuses to participate in the class?
Parents will be notified to pick-up child by paging system.
Chipmunk Corner: Will my child ride the chairlift with an adult?
Children may ride chairlifts with other children, adult guests or alone.
Chipmunk Corner: When might I get a refund?
If you cancel 48 hours before lesson - 100%. If you cancel within 48 hours of lesson 50%. No refunds are issued due to weather conditions unless road is officially closed. At our discretion due to child illness or unwillingness to participate a partial refund may be given.
Chipmunk Corner: Can I check-out my child to take a run at end of day?
Yes!!! Enjoy seeing your child’s progress, you may check-out up to 2:30pm. Child’s belongings must be taken at time of check-out and rentals need to be returned by 4:00pm to Chipmunk Corner. Rentals can be returned to the main rental shop after 4:00pm.
What if my question is not answered here?
Please stop by the Snow Sports Ticket office or give us a call 505.982.4429. Our knowledgeable staff is very happy to answer your questions.